FAQ

No, of course not. They are not real diamonds/gold.

No, we don't customize products for any individual. We are a retailer, not a jeweler. 

No, we don't sell/make any real jewelry, meaning gold or diamonds. All items are only made to look like the real thing but they are not, hence the cheap price.

No, we don't do meetups. For product viewing, you may visit our physical stores.

>>Click here for our Store Locations<<

No, we don't accept resellers. You can, however, purchase our items outright and should you choose to sell them we will not object.

We generally do not allow reservations but we will give a lead time of 3 banking days for those who opt for bank deposits. Otherwise, we will not hold on to your orders since we follow a first come first serve basis.

The stones are Cubiz Zirconia. The metal is Rhodium plated brass.

>>Click here for a detailed Material Guide<<

Cubic Zirconia is similar to a diamond with its brilliance and crystal clarity, but it is a man-made material that is colorless, hard, and flawless. It looks so much like a diamond, an affordable alternative. To the untrained eye, it looks like a real diamond.

Rhodium is a silvery-white precious metal and a member of the platinum family. It is often used to plate jewelry because it has a shiny & white finish that gives them that real gold look. It is also hypoallergenic.

Neither. They are rhodium plated brass. If you need to see the difference, please put it beside a stainless steel item and you'll see the plating/finish are far from each other.

Yes they will tarnish in time. It is only "plated" and for any plated jewelry, even 18k/24k gold plating, the plating that covers your jewelry will inevitably wear away. You should also know that it’s hard to predict when this will happen. How long the plating will stay intact will depend on how frequently you wear the piece & also how you care for it. 

>>Click here for a detailed Material Guide<<

Clean the jewelry by mixing water & mild liquid soap. Brush jewelry gently using a soft toothbrush. Rinse well & dry thoroughly with a soft, lint-free cloth or hairdryer. Cleaning it will bring back its brilliance. 

*But take note that if it is the plating that has faded, then no cleaning will bring it back.

>>Click here for a detailed Jewelry Care<<

Store your jewelry in an airtight bag/box individually. Cramming them together can cause scratches.

Yes. Do not let perfume, lotion, hairspray, chlorine, salt water or other chemical substance come in contact with your jewelry. It will take out the plating and tarnish the jewelry.

No. Once the plating has faded then there is no way of bringing it back. If you see a bronze tinge, that is the metal underneath meaning it has tarnished already. The only way to get it back is to re-plate them, you will need to remove the stones and only a jeweler can do that, not us. 

We accept the following modes of payment:

1. BDO Bank Deposit
2. BPI Bank Deposit
3. GCash
4. LBC/Palawan Express Remittance
5. Credit Cards via Paypal (no add-on charge)

No, we don't charge an extra fee for Paypal credit card transactions. We will be the one to shoulder extra fees as an additional customer service.

No, we don't accept cash on delivery. Full payments must be made before we ship any package.

Yes, our cutoff time for payments is Monday-Friday, 2pm (Philippine time)

For Metro Manila shipments, all packages are shipped via DPX.

For Provincial shipments, all packages are shipped via J&T.

For International shipments, all packages are shipped via DHL.

>>Click here for a detailed shipping info<<

Yes, we ship to any country. Please note that all packages are subject to duties & taxes based on a country's customs import procedure. Each country has its own customs laws and the duties for different types of goods and values are set locally. Any charges that may arise from customs duties & taxes are solely the responsibility of the receiver.

Yes, all shipping fees will be charged to the customer on top of their total.

Shipping fees are as follows:

Metro Manila - ₱50.00

Provincial - ₱200.00

International - ₱2,500.00 - ₱3,000.00

There is NO minimum/maximum number or weight of items since we have small products and they usually fit the standard pouches/boxes provided by the couriers.

We only ship out orders during weekdays. No shipments during weekends/holidays.

1. For Metro Manila shipments, expect your package to arrive within 2-5 business days.
2. For Provincial shipments, expect your package to arrive within 2-5 business days.
3. For International shipments, expect your package to arrive within 5-7 business days.

*Note: Please be informed that we do not have any control regarding the specific time or day that the courier will deliver your package. If you need to check the status, please call the couriers directly & coordinate with them using the tracking number on the waybill that we will send you.*

We will process & ship out all PAID orders made during Monday-Friday, 2pm (Philippine time) on the same day. 

The cutoff time for payments is 2pm (Philippine time).

All orders that are paid for later than 2pm will be shipped the next day. 

Orders paid for during Fridays 2pm onwards up to Sundays will be shipped on the consecutive Monday.

Yes, we do have physical stores you can visit.

For a complete list & details of the stores please click: Store List

No, all online orders are ONLY for shipments. If you would like to pick them up at one of our stores, please go visit and pay the store directly.

We will ONLY accept exchanges due to quality problems and factory defects on the items. Also, we will only replace it with the same design.

For any concern, pls. contact us through email: jacatel@yahoo.com

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