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FAQ

Frequently Asked Questions

General

Are your jewelry pawnable?

Do you customize product designs/sizes?

Do you sell real jewelry?

Do you do meetups?

Do you accept resellers?

I want to make a reservation & purchase them later. Is that allowed?

Material

What is the material of your jewelry?

What is Cubic Zirconia?

What is Rhodium Plating?

Are your jewelry Sterling Silver or Stainless Steel?

Will your jewelry tarnish?

Jewelry Care

How to clean the jewelry?

How to store them properly?

Are there any substance we should avoid getting into contact with?

I think my jewelry has tarnished, can I clean it to bring the plating back?

Payment

What are your Modes of Payment?

Do you charge an extra fee for Paypal transactions?

Do you accept Cash on Delivery?

Do you have a cutoff time for payments?

Shipping

Which courier do you use for shipment?

Do you ship Worldwide?

Will you charge the customer the shipping fee?

Is there a minimum/maximum weight or number of products for the shipping fees indicated?

What is the lead time for shipping?

Do you ship out orders everyday?

Stores

Do you have physical stores we can go to?

Can we place orders online and pick them up at the stores?

Lead Time

How long does it take for you to process orders?

What is the lead time for shipping?

Returns/Exchanges

Do you accept returns/exchanges?

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